Q: Will you share my information with other companies? A: We will never share any personal information including your email address for any reason other than required by law. ^Top
Q: Is my order transaction and information safe and secure? A: For transaction security, we use 128-Bit SSL (Secure Sockets Layer) technology. Your account information and transaction data are stored in encrypted databases. Most browsers will indicate a secure connection within the status bar at the bottom of your screen. (Look for the padlock during checkout of your order) ^Top
Q: What forms of payment do you accept? A: We Accept Visa, Master Card, Discover, American Express, and Pay-Pal. ^Top
Q: I don't have a credit card. Is it possible to have my package shipped C.O.D.? A: Unfortunately, we only ship merchandise which has been pre-paid. We apologize for the inconvenience. ^Top
Q: How do I place an order? A: To purchase online, click on the "Add to Cart" OR "Add to Buggy" button and you will be directed to the shopping cart for review. You can continue shopping at this point or simply choose the quantities you would like and finalize your order. You will be given the opportunity to adjust your billing and shipping information and then you will be prompted for your credit card information. At this point, you will be ready to place your order. After your order is processed and approved, you will receive an email confirmation. Once your order has been processed for shipment, you will receive a shipment tracking number so you will have the ability to track your package.
All internet orders are placed with SSL (Secure Socket Layer) security and your order information is then encrypted before being placed in the database.
We do NOT sell or give out customer information to 3rd party companies PERIOD! ^Top
Q: Do you offer discounts on large orders? A: Yes, we do offer discounts for large orders. Please contact us using our contact form (that is linked to the top of every page on our site) for details as each order is handled individually. ^Top
Q: How quickly can I expect my order to be shipped? A: Orders which are received by 2:00 p.m. Monday-Friday (Mountain Standard Time), and that are in stock, will be shipped the same day, pending credit card approval. Orders which are received on weekends or holidays will be shipped on the next business day. ^Top
Q: Can you tell me the name of a dealer in my area who sells kitchen cutlery? A: Gerber Legendary Blades no longer produces Presentation Cutlery or Balance Plus Cutlery. Fiskars manufactured the Balance Plus line and you may be interested in the new cutlery offered by them. ^Top
Q: How long will it take for my product to arrive? A: Fed-Ex Home Delivery and UPS Ground are the standard shipping options we offer and usually takes 4-5 business days for delivery. ^Top
Q: How much will shipping cost? A: We offer all standard Fed-Ex and UPS shipping options. We have partnered with Fed-Ex and UPS to ensure the best possible pricing on shipping. During the checkout order process, we contact UPS with the shipping information (zip code, weight, etc) to get pricing. To see what it would cost to ship your order, click on the "Shopping Cart" link at the top of the page after adding an item. Then simply go through the checkout process and when you get to the page where you will confirm your order, the shipping options and prices will be displayed. ^Top
Q: Is there any delays for having my order shipped to a different address? A: When shipping to a different address (other than your billing address) a delay in shipping your order may be due to our authorization/verification procedures. Because of this, be sure to include your daytime phone number so that we may contact you. This will help expedite your order. ^Top
Q: What do I do if the item I receive is defective? A: Though we do not knowingly sell any products that are considered by the factory to be "seconds", occasionally a defective product will slip through and reach a consumer. If this occurs, please contact us by using our contact form (linked to the top of every page on our site). ^Top
Q: How do I cancel an order? A: Orders can be cancelled up until the time the item has been shipped. Please contact our Customer Support Center by Clicking Here to cancel your order. ^Top
Q: How are backordered items handled? A: Backordered items are those that the manufacturer does not have in stock and is not expected to ship for 3-4 weeks. We endeavor to keep all items in stock in a good amount in order to quickly get your item to you. However, when an item is backordered from the manufacturer, we will ship out the in stock items via the shipping option you chose at the time of order placement. When the backordered item(s) becomes in stock, we will ship it out via UPS Ground for no additional fee. ^Top
Q: I'm not sure the knife I want to order is legal in my state. What do I do? A: Knife ownership and carry laws differ from state to state, as well as municipality to municipality. You must be at least 18 years of age to order from Southwestgerberknives.com, and compliance with your local/state laws is solely your own responsibility. Contact your local law enforcement agencies for laws/ordinances/codes in your area prior to placing an order. ^Top
Q: My Gerber knife or tool is broken. How can I get it repaired or replaced? A: Please send your item to: Fiskars Inc.
Gerber Legendary Blades Division ATTN: Service Department 14200 SW 72nd Ave. Portland, OR 97224 1-800-950-6161 (503-639-6161) Include your return address and a description of the problem. If your item is not under warranty, you will be notified of any charges.
Do NOT send your knife to Southwestgerberknives.com for repair, as we are not a warranty or repair facility. We will only send it back to you with a shipping charge. ^Top
Q: My knife has been lost or stolen. Will Southwestgerberknives.com or, Gerber Legendary Blades™ replace it? A: Sorry, but stolen knives are not covered under Gerber Legendary Blades™ warranty.
The Gerber Legendary Blades warranty is on manufacturing defects only. If you feel your product was lost due to a defect, send any parts you have (sheath, clip, etc.) along with a letter of explanation to: Fiskars Inc. Gerber Legendary Blades Division ATTN: Service Department 14200 SW 72nd Ave. Portland, OR 97224 1-800-950-6161 (503-639-6161) Gerber Legendary Blades will review your circumstances. Please review Gerber Legendary Blades' Warranty policy. ^Top
Q: How do I sharpen the serrations on my Gerber knife? A: Use a rounded sharpener and direct it down the 1/2 moon shapes between the points following the existing angle. ^Top
Q: Can Southwestgerberknives.com, or Gerber Legendary Blades™ repair products that have been misused? A: No. Currently Gerber Legendary Blades is not offering repair service for non-warranty items. If you have any questions regarding this policy, please direct your inquiries to: Fiskars Inc. Gerber Legendary Blades Division 14200 SW 72nd Ave. Portland, OR 97224 1-800-950-6161 (503-639-6161) ^Top
Q: I own a Gerber Knife. Can I send it in for factory sharpening? A: Yes. Gerber Blades does offer a reconditioning service. The charges are $3.00 per knife for a single edge/kitchen knife, $6.00 for double edge/survival knives plus $3.00 shipping and handling. ^Top